EZClaim uses a concept called ‘Tracking Adjustments’ to help follow-up with claims that were denied for one reason or another. A tracking adjustment is simply an adjustment with a $0.00 amount.
When auto-posting, select ‘Track’ for any of the adjustments you want to follow-up with. See 835 Adjustments Grid
You can then use Find Adjustment to easily find the claim and/or create tasks to remind yourself later.
To enter a tracking adjustment manually, simply enter a $0.00 in the amount field. We also suggest entering a reason code so you know what the issue is. This can be done during payment entry or on the Adjustment window from the Claim screen. See Adjustments.
See Also: ‘Other Actions’ in the Find Adjustment section.