Online Tutorials
Q – How do I work rejected Claims?
A – See Rejected Claims or view the Online Tutorials.
Q – What features are available for ICD-10?
A – See ICD-10 for features related to ICD-10 and the ICD Indicator.
Q – I updated the patient insurance information but the existing claims still show the old information.
A – Insurance information is stored with each claim. See Editing Claim Insured Information for editing a single claim or Update Claims Button for updating multiple claims.
Q – How do I enter a Refund?
A – Enter a negative payment. See Entering Credits or Refunds for more information.
Q – How do I enter Adjustments without entering in a payment?
A – Double click the adjustment amount in the claim service line, this will open the Adjustments window and allow you to add or edit line item adjustments.
Q – Are Custom Reports available?
A – Yes, Custom Report services are available at an additional charge through a third-party vendor. Please contact EZClaim for more information.
Q – Are Custom Fields available? How are they configured?
A – Yes. The program contains 5 data fields on the Patient screen, 5 data fields on the Claim screen, and 5 custom fields for service lines. These fields can be any type of data…text, currency, date, yes/no box, etc. See Patient Custom Fields for more information.
Q – Are other FAQs available?